Privacy Policy
Last Updated: 7 February 2025
Calmridge ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy describes how we collect, use, store, and protect the personal data of individuals who interact with our senior care home services, website, and contact channels.
If you have questions about this policy, please contact us at privacy@calmridena.
1. Who We Are
Calmridge operates at 89/2 Phetkasem Road, Nong Khaem, Bangkok 10160, Thailand. We are a registered residential care facility providing long-term care, respite stays, and memory support services to seniors in Bangkok.
2. Information We Collect
We collect personal information through enquiry forms, admission processes, and ongoing care communications. This includes:
- Contact details: name, email address, phone number
- Resident health and care information provided during admission assessments
- Family and emergency contact details
- Website usage data collected via cookies and analytics tools
- Financial information required for billing purposes
3. How We Use Your Information
We use collected information for the following purposes:
- Responding to enquiries and providing information about our care programs
- Conducting care assessments and managing ongoing resident care
- Communicating health updates with authorised family contacts
- Managing billing and payment records
- Improving our website and service communications
- Complying with Thai healthcare and personal data protection requirements
4. Legal Basis for Processing
We process personal data on the following legal bases under the Thailand Personal Data Protection Act B.E. 2562 (PDPA):
- Consent — for marketing communications and optional data uses
- Contractual necessity — for care service delivery and billing
- Legitimate interests — for website analytics and service improvement
- Legal obligation — where required by Thai healthcare regulations
5. Data Retention
We retain personal and care-related data for as long as a care relationship is active and for a period of seven years thereafter, in line with Thai healthcare record-keeping requirements. Website enquiry data is retained for up to 24 months. You may request earlier deletion where legally permissible.
6. Data Sharing
We do not sell personal information. We may share data with:
- Healthcare providers and specialists involved in a resident's care (with consent)
- Technology service providers who support our website and communications infrastructure, under data processing agreements
- Government authorities where required by Thai law
7. Data Security
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. Health records are stored securely with access restricted to authorised care staff. In the event of a data breach affecting your rights, we will notify you in accordance with PDPA requirements.
8. Cookies
Our website uses cookies to improve functionality and understand how visitors use the site. For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.
9. Your Rights
Under the Thailand Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data where no legal obligation requires us to retain it
- Object to processing based on legitimate interests
- Withdraw consent at any time for processing based on consent
- Request restriction of processing in certain circumstances
- Lodge a complaint with the Office of the Personal Data Protection Committee (Thailand)
To exercise any of these rights, please contact us at privacy@calmridena.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children and Minors
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website or services following any update constitutes acceptance of the revised policy.
13. Contact Us
For any questions or concerns regarding this Privacy Policy:
- Email: privacy@calmridena
- Address: 89/2 Phetkasem Road, Nong Khaem, Bangkok 10160, Thailand
- Phone: +66 2 421 6385